Overlocker has broke

​So whilst creating the club kids outfit, my fairly new overlocker decided to break down. The machine was threaded correctly, but it failed to form a correct stitch. The timing seemed to be out of sync (if that happens).

I decided that rather than go through the hassle of sending it back I would go to a local repair shop. I needed the machine to do a couple other outfits, so needed it fixed quick.

After a quick Google search I found a shop nearby, Sew Amazing. I gave them a call and he said said to bring it in in the afternoon and he'll take a look.

So that afternoon I took a short bus ride to Roman road and paid him a visit. He saw the problem straight away. The cutting arm was not the original. It had came from an industrial machine, and there was no way of isolating the arm. He asked where I got the machine from, I told him it was online at the British Sewing Centre. He told me that this company was notorious for bad customer service, they have been investigated by trading standards and have featured on the BBC's Watchdog. He told me some horror stories of people trying to get refunds and being shouted at down the phone. This guy has had over 30 years experience working with machines, so I'm include to believe. Later research proved that he was right, looking at customer reviews of the company. He said he could fix machine, but it still wouldn't be right, as it's not the correct cutting arm, and the best thing I can do is try and get my money back as it's still under warranty, taking them to a small claims court if necessary.

This wasn't the news I wanted to hear, and it looked like I may be in for a fight. As soon as I got home I drafted an email to the British Sewing Centre, outlining what the issue was and what was wrong with the machine, attaching photos. I also cancelled the direct debit for the finance, so at least they couldn't take any further money for it.

Surprisingly, I received an email back from them, asking me to fill out a form, detailing the issues, and then they would arrange collection, and fix the machine. I didn't really just want a fix, but my money, but thought I would deal with that later, at least I had got a reply.

I filled out the form and sent it back. A few days later, I received a reply saying that the machine had been booked into their service department on the 3rd week of October.

I arranged a pick up time, but no fault of the British Sewing Centre, DPD couldn't find my flat and decided that it didn't need picking up after all!  It had to be sent that day, I was away for the next two weeks and I had waited long enough, so I decided to send it to them at my own cost.